Why is my order Restricted?

If your order is restricted, it may be because your office restriction rule has not yet been met, the event rule has not been met, or you may have a problem with your order.

Go to CORE > Dashboard > Manage EvoPay > View Restricted EvoPay Orders

• If your payment terms = pay on event, the funds restriction will release 72 hours after the event passes

• If your payment terms = pay on completion, the funds restriction will release once delivered/completed

   

  *If payment terms are met and you still see a restriction, that likely means there was a problem with the order. Email sellersupport@ticketevolution.com with the order number and as many details as possible.