Event Status Policies – Ticket Evolution Support

Canceled Events. When there is no alternative date for an event due to rescheduling by an artist, team, show or venue, that event is considered to be canceled. The company will then determine if the event requires a refund to the buyer. For any refund request stemming from a canceled event, the Company will attempt to validate the cancellation and refund the buyer upon such validation.
Postponed/Changed Events. An event that has a new date, time, or venue set by the artist, team, show or the venue itself will be considered a postponed or changed event. In this case, new Tickets may or may not be issued. If a Seller becomes aware of any changes to an event, that Seller should notify Seller Support promptly. As a general rule, buyers will not be offered refunds for postponed events. However, the Company reserves the right to make exceptions to this general rule, in its discretion, without limiting the foregoing, this may include circumstances relating to particular events (including special rules that may be established by the venue, ticket issuer or event presenter, which may include weather-related rules). Any such exceptions will be handled on a case-by-case basis.
If an event is postponed or changed, and the venue requires that new Tickets be printed, the Seller must contact Seller Support in order to determine the logistics for delivery of the new Tickets. Failure to do so is a violation of this Seller Handbook.
Postponed/Changed Events with Optional Refunds. If an event is postponed or changed and the original Tickets are still valid, but the primary Ticket supplier is also allowing refunds, it will be at the seller’s discretion whether or not the order may be refunded.
Postponed/Changed Events where New Tickets Issued are Limited. Company may deem that an event is canceled if a team or artist declares the event to be postponed and/or the availability of Tickets for the new event is either limited or not guaranteed. If this occurs, then the buyer will be entitled to a full refund, and the Seller will not be paid. In any instance where the Seller has already received payment for an event that has been canceled, the Seller is obligated to refund the full amount of the payment back to Company. Company reserves the right to suspend Seller’s selling privileges and/or withhold future payments until repayment in full has been made.
Seller Obligation to Notify Company. If a Seller learns of any cancellation, postponement or other material change to a listed event, such Seller should notify Company promptly.

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