Why Aren’t My Tickets Mapped?

If your tickets are not appearing on the marketplace, it usually means your inventory could not be mapped to an event in our catalog. Mapping depends entirely on the accuracy and consistency of the data in your inventory file. For all catalog requests, email catalog@ticketevolution.com.

Below is a quick guide to what sellers most often get wrong — and how to fix it.

Step 1: Confirm Your Inventory File Is Valid

Your tickets are ingested as ticket groups from your POS inventory file.
Each ticket group must include clean, correctly formatted event data, including:

• Event Name

• Venue Name

• Event Date

• Event Time

If any of this information is missing, inconsistent, or formatted unusually, mapping may fail.

Common Reasons Tickets Don’t Map

1. Venue Name Does Not Match Exactly

This is the most common issue.

• Venue matching happens first during ingestion.

• If the venue name in your file does not match a venue in our system, your tickets will land in the Venues or Missing queue.

What to check:

• Spelling differences

• Abbreviations vs full names

• Old venue names

• Incorrect city/state for similarly named venues

2. Event Name Uses an Unusual Naming Convention

Events are matched based on standardized naming conventions.

Common problems:

• Extra descriptors (e.g. “Live”, “Tour Stop”, “Night 1”)

• Incorrect performer order

• Listing too many performers

• Sports teams listed in the wrong order (home team must be second)

Example (sports):

• ✅ Away Team at Home Team

• ❌ Home Team vs Away Team

3. Event Time Is Incorrect or Not Marked TBD

Event time must be accurate or explicitly marked as TBD.

Common issues:

• Placeholder times like 12:00 AM, 11:59 PM, 3:30 AM

• Event time differs by more than 60 minutes from the catalog event

4. Event Does Not Exist in the Catalog Yet

If the event has not been created in our catalog:

• Your tickets will appear in our Missing queue

• They cannot be mapped automatically

This is common for:

• New tours

• Secondary-market-only events

• Special or non-standard events

✅ Once the event is created correctly, your tickets can be mapped.

5. Imported Data Is Incorrect or Incomplete

If the ticket group itself contains errors (wrong date, wrong venue, malformed fields):

• The alert may be Ignored or fail to match any event

• Tickets will not display via the API

What Sellers Should Do Next

1. Review your POS inventory export

2. Confirm venue name, event name, date, and time are correct

3. Ensure naming follows standard conventions

4. Re-export and resend the inventory file

If issues persist, email catalog@ticketevolution.com

Key Takeaway

Tickets do not map because the event data in the inventory file does not cleanly match an event in our catalog.
Fixing venue names, event naming conventions, event time handling, and configurations resolves the majority of mapping issues.