When Will I Receive My Tickets? (In-Hand Date = Current)
If your order shows an In-Hand Date of “Current” and the event is not today, this means:
The seller has already been notified to deliver your tickets
Notifications are sent automatically via email reminders
The seller is still within their allowed delivery window
Seller Delivery Deadline
Sellers are required to deliver tickets no later than 8:00 PM EST on the In-Hand Date
Many sellers deliver closer to the event to ensure accuracy and prevent last-minute changes
Known Delivery Delays
In rare cases where there is a known delivery delay (for example, venue transfer restrictions or release timing controlled by the primary ticket provider), sellers may be granted additional time to fulfill all impacted orders.
When this occurs:
The delay typically affects all buyers for that event
Sellers are still actively required to fulfill every order
Our system continues to send automated reminders
What You Can Expect
No action is required from you at this time
Our system continues to send reminders until tickets are delivered
If tickets are not delivered by the applicable deadline, our support team will step in to make it right per our Buyer Guarantee
When to Contact Support
If it is after 8:00 PM EST on the In-Hand date, and tickets have not been delivered
If the event is the same day and you have not yet received tickets
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