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MLB Mobile Ticket Access Guide (Ballpark App)

Overview

MLB mobile tickets are accessed exclusively through the MLB Ballpark App. Tickets are automatically assigned to the buyer’s account via email address and do not require acceptance or generate transfer emails from Tickets.com.

⚠️ Note: While the Chicago Cubs are referenced in MLB’s guide, the process is the same for all teams.

Important Notes

Tickets are automatically delivered to the email used at purchase
No transfer email will be sent to the buyer or supplier
Tickets do not need to be accepted
Buyers must access tickets via the MLB Ballpark App
You must link your ticket account to the correct home team

Step 1: Download & Log Into the MLB Ballpark App

Download the MLB Ballpark App (if not already installed)
Log in using your MLB account credentials

🔗 Reference Guide: https://www.mlb.com/cubs/apps/ballpark

Step 2: Link Your Ticket Account

Open the app
Navigate to your profile (top-left corner of Home tab)
Select “Link Ticket Account”
Choose the home team for your event
Complete the account linking process

⚠️ This step is required for tickets to appear

Step 3: Refresh Your Ticket Wallet

Go to the “Tickets” or “Wallet” section
Pull down to refresh

If tickets do not appear:

Log out of the app
Log back in
Refresh again

Step 4: Verify Your Email Address

If tickets are still missing, confirm your email is verified:

Open the MLB Ballpark app
Tap the profile icon (top-left corner)
Locate “My MLB Account Emails”
Ensure the email used to purchase tickets is listed
Select “Send Verification Email”
Open your email inbox and click the verification link

Troubleshooting Tips

Make sure you are logged into the correct MLB account email
Try logging into any Ballpark account to confirm ticket visibility
Always link the correct team account
Refresh the wallet after any changes

Before Requesting a Recall or Retransfer

Please complete all steps above to:

Link your account
Verify your email
Refresh your wallet

Most ticket visibility issues are resolved through these steps.

Need Help?

If you’ve completed all steps and still cannot access your tickets, please reach out for support.