Here’s a structured knowledge base article for Ticketmaster, including the Account Manager distinction:

Ticketmaster Mobile Ticket Access Guide

Overview

Ticketmaster tickets can be delivered through either:

1. Ticketmaster.com (standard accounts)
2. Ticketmaster Account Manager (team/venue-specific accounts)

It is critical to identify which platform the tickets were delivered through, as login methods and ticket visibility differ.

Important Notes

• Tickets may be tied to two different systems:
  • Ticketmaster.com
  • Ticketmaster Account Manager (am.ticketmaster.com)
• Customers must use the correct platform or tickets will not appear
• Transfers may require acceptance depending on delivery type
• Retransfers are not guaranteed

Option 1: Ticketmaster.com (Standard Tickets)

Step 1: Access Ticketmaster

• Visit: https://www.ticketmaster.com/
• Or use the Ticketmaster App

Step 2: Log Into Account

1. Click Sign In
2. Log in or create an account using the email address the tickets were transferred to

Step 3: Accept Transfer (If Required)

• If a transfer email was received:
  1. Open the email
  2. Click “Accept Tickets”
  3. Log in to complete acceptance

📌 Some tickets will automatically appear without manual acceptance

Step 4: View Tickets

• Go to “My Events”
• Tickets will appear once accepted or delivered

Option 2: Ticketmaster Account Manager (AM)

What Is Account Manager?

• A team or venue-specific Ticketmaster system
• Common for sports teams, season tickets, and certain venues
• Uses a separate login portal from Ticketmaster.com

Step 1: Access Account Manager

• Visit: https://am.ticketmaster.com/
• Select the team or venue associated with the event

Step 2: Log Into Account

1. Log in or create an account using the email address the tickets were sent to
2. Complete any account linking if prompted

⚠️ A Ticketmaster.com login may NOT work unless already linked

Step 3: View Tickets

• Navigate to “My Events” or “Tickets”
• Tickets will appear once properly logged in

Key Differences: Ticketmaster.com vs Account Manager

Troubleshooting Tips

• Confirm which platform the tickets were sent through
• Ensure the customer is using the correct email address
• Try both:
  • Ticketmaster.com
  • Account Manager (team site)
• Log out and back in after creating an account
• Use the mobile app if tickets do not appear on desktop

If Tickets Still Do Not Appear

• Verify the correct email address was used
• Confirm whether the event is tied to a team/venue (AM)
• Retry login on both platforms
• Ensure transfer (if applicable) was accepted

Time-Sensitive Issues

If the issue persists and the event is approaching:

➡️ Direct the customer to the venue box office for immediate assistance

⚠️ Retransfers are not guaranteed

Need Help?

If additional support is required, please escalate accordingly.